General Terms and Conditions (GTC)

Last updated: October 2026 · This English version is a translation for information purposes. The German version is legally binding.

§ 1 Scope and provider

1. These GTC apply to the use of the online dating platform Foundmylove at foundmylove.com in all language versions (hereinafter “Foundmylove” or “we”).
2. The provider is: Michael Wolf, Datingportal – Foundmylove.com, Ritter-von-Weingarten-Str. 17, 67366 Weingarten, Germany, email: info@foundmylove.com, phone: +49 1520 8679662, VAT ID: DE370175227.
3. Foundmylove is intended exclusively for consumers within the meaning of Section 13 of the German Civil Code (BGB) who use the platform for private purposes. Commercial use is not permitted.
4. Deviating terms of members do not apply. The version of these GTC valid at the time the contract is concluded is decisive.
5. The contract language is German. Translations into other languages are for information only. In case of contradictions, the German version prevails, unless mandatory consumer law provides otherwise.

§ 2 Services of Foundmylove

1. Foundmylove provides a platform on which members can create a profile, find other members and communicate with them. This includes in particular: a profile with photos, member search with filters, messages and live chat, flirts, virtual gifts, “World Spark”, the love horoscope, Color DNA, the game room and community offers.
2. Foundmylove is not a matchmaking agency. We owe the provision of the technical platform, not the success of making contact, a meeting or a relationship. Partner suggestions are generated automatically from profile details and search filters, not from personal advice.
3. We do not verify the identity of members and do not guarantee the accuracy of other members’ profile details.
4. We strive for availability with as few interruptions as possible. Maintenance, security updates or disruptions beyond our control may temporarily restrict use. For paid services, the statutory rules for digital products apply (Sections 327 et seq. BGB).
5. We may further develop features as long as the agreed core of a paid service is preserved. We only change paid digital services under the conditions of Section 327r BGB.

§ 3 Registration, minimum age and member account

1. Use requires free registration. By submitting the registration form, you make an offer to conclude a user agreement. The contract is concluded when you activate your account via the link in our confirmation email.
2. Only natural persons aged 18 or older may become members. If there is reasonable suspicion, we may request proof of age and block the account until then.
3. Each person may only have one account. Your registration details must be true. Profiles for third parties, fake profiles and company accounts are not allowed.
4. Keep your login details secret. If you suspect that someone else is using your account, inform us immediately at support@foundmylove.com.
5. We do not store the contract text separately. You can view, print or save these GTC on the website at any time.

§ 4 Free membership and credits

1. The basic membership is free. It includes in particular a profile, photos, search with basic filters and messages. The website shows exactly which features are free.
2. Some actions cost credits, for example virtual gifts or flirts. You can see how many credits an action costs before you trigger it. Credits are only deducted once you confirm the action.
3. There are purchased credits (acquired against payment) and free credits (for example starter, bonus or promotional credits). Free credits are always used first. There is no entitlement to free credits; their amount and conditions may change for future promotions.
4. Credits are tied to your account and cannot be transferred. Purchased credits do not expire as long as your account exists.
5. The cash value of purchased credits corresponds to the price you actually paid for them (standard price: €1.00 = 120 credits; for packages with a bonus, the price actually paid per credit). Free credits have no cash value.
6. Remaining credit when deleting your account: If you still have purchased credits when you delete your account, we will inform you of this and of their cash value before final deletion. You can then choose to:
   • use the credits before deletion,
   • have the remaining balance refunded in accordance with the statutory provisions,
   • voluntarily give the cash value to a charitable project offered on Foundmylove, or
   • cancel the deletion.
7. A donation is only made after your express selection and confirmation; it is never preselected and never happens automatically. Afterwards, the donated amount can no longer be used or refunded. We pass on all donations collectively and in full to the selected project and publish the totals. We do not issue donation receipts.
8. Free credits expire when your account ends and can neither be refunded nor donated. Your statutory rights remain unaffected.

§ 5 Premium membership (Gold and Platinum)

1. A Premium membership (Gold or Platinum) gives you additional features, for example advanced search filters, more photos, the option to share your own contact details and an ad-free experience. The price overview shows the exact scope of each package before purchase.
2. Premium packages have a fixed term (for example 1, 3 or 6 months), which you see before purchase, and are paid once. They do not renew automatically and end at the end of the term without notice. There is no subscription.
3. Premium can also be obtained without payment: as a prize in the game room (§ 15) or as an activation by us. These GTC apply accordingly, with the term stated there.
4. A purchased package starts when the purchase is completed.

§ 6 Conclusion of contract for purchases, prices and payment

1. Before purchase, you see the package, term, scope of services and total price. By clicking the button with which you complete the purchase subject to payment, you make a binding offer. The contract is concluded with our confirmation by email or with the activation.
2. All prices are final prices in euros and include statutory VAT.
3. Payment is due in advance. You pay via PayPal; depending on your device, Apple Pay or Google Pay may also be available there. The terms of the payment service provider also apply.
4. After purchase, we send you a contract confirmation with these GTC and the cancellation policy by email.

§ 7 Right of withdrawal

1. As a consumer, you have a statutory right of withdrawal of 14 days for paid purchases. Details can be found in our cancellation policy with a model withdrawal form.
2. You can easily declare your withdrawal using the “Withdraw from contract” button at the bottom of every page (withdrawal function under Section 356a BGB) or by email to support@foundmylove.com. We confirm receipt immediately by email.
3. If you expressly request that we begin the service before the end of the withdrawal period and you withdraw later, you only pay the share for the time until the withdrawal (pro-rata compensation).
4. For credits, the right of withdrawal may expire early if we have fully provided the service, i.e. the credits have been used, and you have expressly agreed to this beforehand and confirmed your knowledge of the expiry.

§ 8 Term, termination and deleting your account

1. The free user agreement runs for an indefinite period. You can terminate it at any time without notice by deleting your account in the settings or by writing to us.
2. Premium packages end automatically at the end of their term (§ 5). The right of both parties to extraordinary termination for good cause remains unaffected.
3. For terminations, the button “Cancel contracts here” is available at the bottom of every page (Section 312k BGB). It is always available and accessible without logging in.
4. We may terminate the free user agreement with two weeks’ notice by email. In this case, ongoing paid packages continue until they end, or we refund the unused part on a pro-rata basis.
5. After the contract ends, we delete your profile and your data in accordance with our privacy policy, unless statutory retention obligations apply.

§ 9 Rules of conduct

1. Treat other members with respect. Our community and youth protection guidelines apply and form part of these GTC.
2. The following are prohibited in particular:
   • harassment, insults, threats, hate speech and discrimination
   • nudity, pornographic or sexually suggestive content and any depiction of minors in this context
   • fraud, “romance scams”, requests for money and blackmail
   • advertising, spam, commercial offers and prostitution
   • fake profiles, other people’s photos and impersonating another person
   • publishing private data of other people without their consent
   • automated reading of the platform (bots, scraping) and attacks on the technology
3. Only Premium members may share contact details such as phone numbers, email addresses or messenger links. Free members cannot send these details; our contact protection recognizes them automatically and hides them. This rule protects against fraud and data misuse.
4. Meet in a public place for your first date and never give money to people you only know online.

§ 10 Your content and our moderation

1. You are responsible for your profile details, photos and messages. You may only upload photos that show you and to which you hold the necessary rights.
2. You grant us a simple, free right to display your public profile content on the platform for the duration of your membership, to edit it technically (for example resize it or add a watermark) and to make it accessible to other members. We do not use your photos outside the platform without your consent.
3. How we moderate (Art. 14 DSA):
   • Our team checks new profile and gallery photos manually before they become visible to others.
   • An automatic filter recognizes contact details in messages (see § 9 (3)).
   • Reported content and profiles are always reviewed by a human. There are no blocks by software alone.
   • Possible measures: rejecting or removing a photo or content, restricting features, a warning, temporary or permanent suspension of the account.
4. What you make visible to other members is visible to logged-in members. Visitors without an account cannot see member profiles.

§ 11 Reports and complaints

1. You can report profiles, photos and messages directly via the report function or by email to support@foundmylove.com. Please state which content is concerned and why, in your view, it is illegal or violates these GTC (Art. 16 DSA).
2. We confirm receipt and decide promptly, carefully and objectively.
3. If we remove any of your content or restrict your account, we will inform you of the reasons (Art. 17 DSA), unless it is deceptive mass content such as spam.
4. You can object to our decision free of charge within six months by email to support@foundmylove.com. A human will review your objection again. Recourse to the courts remains open.
5. The single point of contact for authorities and users under Art. 11 and 12 DSA is support@foundmylove.com; languages: German and English.

§ 12 Suspension and termination by Foundmylove

1. In the event of violations of these GTC or of the law, we may, depending on their severity, remove content, issue a warning, restrict features or temporarily suspend the account. In doing so, we take into account the circumstances of the individual case and your legitimate interests.
2. In the event of serious violations, for example fraud, harassment, being underage or a fake profile, we may terminate the contract extraordinarily and without notice.
3. In the event of a justified termination without notice, we only refund amounts already paid for the unused period insofar as the law provides for this. Claims for damages remain reserved.

§ 13 Liability

1. We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and for guarantees given.
2. In the case of slight negligence, we are only liable if we breach an essential contractual obligation, i.e. an obligation whose fulfilment makes the use of the platform possible in the first place and on which you may rely. Liability is then limited to the foreseeable, typical damage.
3. We are not liable for the content and conduct of other members, including meetings outside the platform, unless we are at fault ourselves. As soon as we become aware of illegal content, we act in accordance with § 11.
4. Your statutory rights in the event of defects in digital products (Sections 327 et seq. BGB) remain unaffected.

§ 14 Data protection

1. We process your personal data in accordance with the GDPR and the German Federal Data Protection Act (BDSG). Details can be found in our privacy policy.
2. We process the data we need for your account, profile, communication and payments to perform the contract (Art. 6 (1) (b) GDPR).
3. We only process voluntary information on particularly sensitive topics, such as sexual orientation, religion or origin, with your express consent (Art. 9 (2) (a) GDPR). You can delete this information in your profile and withdraw your consent at any time.
4. We only store messages between members to provide the service, review reports and prevent misuse. We do not read them without cause.

§ 15 Game room

1. In the game room, you can play with your matches and win Premium time. Participation is free; no money or credits are staked.
2. Premium time won is tied to your account, cannot be transferred and cannot be paid out in cash.
3. In the event of manipulation, multiple accounts or collusion to win Premium, we may withdraw prizes.
4. The rules of the games and the possible prizes can be found in the game room.

§ 16 Changes to these GTC

1. We may change these GTC for the future if laws or case law change or if we introduce new features.
2. We will inform you by email at least six weeks before they take effect and show you the changes. The new GTC only apply to your existing contract once you expressly agree to them, for example by clicking when you next log in.
3. If you do not agree, the previous version applies to ongoing paid packages until they end. We may then terminate the free user agreement in accordance with § 8 (4).

§ 17 Final provisions

1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If your habitual residence is in another country, you retain the protection of the mandatory consumer protection provisions of that country.
2. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (Section 36 VSBG).
3. Should any provision of these GTC be invalid, the remainder of the contract remains valid. The invalid provision is replaced by the statutory provision (Section 306 BGB).