Help & Support

We are here for you – personally.

A question about your account, credits, or a strange feeling about a profile? Write to us. We – Sven & Viviana and our team – usually reply within one day.

  • Reply usually within 24 h
  • In your language
  • Real people, no bot
Sven & VivianaReal people, no bot
< 24 hResponse time
What is it about?

Choose your topic – we’ll take care of it.

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Send us a message.





    Quick answers

    Frequent questions.

    How quickly do you reply?

    Usually within one day – often faster. At weekends it may take a little longer.

    How do I report a suspicious profile?

    Choose “Report a profile” above or the topic “Report Fake Profile / User” in the form and tell us the username. We check every report personally.

    How do I delete my account?

    In your profile under Settings → Delete account. If anything doesn’t work, we’re happy to help.

    I forgot my password.

    Use “Forgot password” when signing in – you’ll receive a link by email. No email? Check your spam folder or write to us.

    Found love?

    Did you find each other here? Tell the world.

    Your story gives others courage. Share it with us – it will only be published with your consent.

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